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Privacy Policy

Qi Van Systems are committed to protecting and respecting your privacy.

In this privacy policy, we have provided information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

If you have any questions regarding this Policy and our privacy practices, please send these through via email to support@qivansystems.co.uk. Alternatively, you can telephone 01952 292166.


Who are we?
Qi Van Systems is an independent engineering company established in 1984, specialising in commercial vehicle conversions. Qi offer customers a full range of conversion products and manage the whole vehicle conversion process from initial design, through to manufacturing, assembly, delivery to the customer and Aftersales Support.

How do we collect information from you?
We obtain basic information about you when you contact us about products and services.

What type of information is collected from you?
The personal information we collect might include your name, address, email address, telephone number, and any other relevant information that you disclose to enable us to provide you with an end product that meets your needs and expectations. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

How is your information used?
We may use your information to:

  • process orders that you have submitted;
  • carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have opted into that may be of interest to you. These may include information about new products and innovations or new service offerings.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?
We will not sell or rent your information to third parties.
Third Party Service Providers working on our behalf: We may pass your information to third party service providers or subcontractors for the purposes of completing tasks and providing services to you on our behalf (to deliver a vehicle to an address that you have specified to us or fitting of ancillary equipment). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond this for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
All the personal data we process is processed by our staff in Telford, however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so.
We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about relevant products and services, exciting innovations and business updates, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email or phone unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: support@qivansystems.co.uk or telephone on 01952 292166.

How you can access and update your information
The accuracy of your information is important to us. If at any point you believe the information we hold about you is incorrect you have the right to ask for a copy of the information, and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner's Office (ICO).
Our Data Protection Officer is David Saunders and can be contacted at: dsaunders@qivansystems.co.uk
If any information we hold is inaccurate or out of date, please email us at: support@qivansystems.co.uk

This policy is subject to regular review so please check this page occasionally to ensure that you're happy with any changes.
This Policy was last updated in May 2018.